my password not working

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ok

I have added 2 new students but they are not receiving the class automatic payments. Do I need to add separately?

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Does that mean that I will need to delete original payments and debits.?

How do my students deposit paper money into their accounts?

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Hi Natalie, Thanks for your message! The easiest way to deposit money into the students accounts is through the 'Payments and Transfers' tab on your teacher dashboard. Here you can pay your student

why there's always a job wanting notifications but there's no actual thing?

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Hi Cassiel, Great question! Thanks for bringing this up. Our team is aware of the bug and it's scheduled to be fixed in the coming weeks. If the notifications are causing you problems in the meanti

How do we cancel the automatic payments the children have set up?

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Hi Sarah, Good question! If you go into the 'payments and transfers' tab on the left side of the teacher dashboard, click 'student payments' and a list of the payments will come up. If you click t

Students Not Paid Weekly Income + can you reverse arranged overdraft, my student no longer wishes to have it?

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Hi Makayla, Thanks for your message! It appears that we had a bug in out system that stopped the payments this morning. This has since been fixed and the payments should be in your students accoun

Double payments are happening

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Hi Jen Good question! This happens when you set up both an automatic payment for expenses and enable the expenses module. To stop the automatic payments, go to the 'payments and transfers' tab, clic

Editing

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Hi Harriet. If you click on Manage Students, then click on the student's name who you would like to edit. This will take you to their account details. On the right hand side you'll see a button that s

Our expenses are not coming out of the accounts. We checked that the box isn't ticked. Could anyone please help?

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Hi Raelene, When you set up expenses, the students are given 7 days to set up these payments. So if you set your expenses to 'Active' on Wednesday this week, to be debited on Thursdays each week, the

Why won't my expenses come out of student accounts?

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Hi Megan When you set up expenses, the students are given 7 days to set up these payments. I see that you set your expenses up last Friday to go out on a 'Monday' each week. As 7 days had not passed

Why did my wage payments not work?

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Hi Deb, Great question! The students will be paid their weekly salary only after one complete week of work. I can see that your students have only been employed for 4 days as of now, so they won't re

Property Guru Fail

Property Guru Fail

Here we are day one of our second L3 Covid-19 lock-down (for Auckland at least). It's 9:30am and my students are already emailing me about their bank accounts. Almost daily I have a few students with